Coaching Teams to Deliver
Expert guidance, tailored approach.
Our customised solutions address your unique challenges, empowering you to thrive.
Empowering your organisation to achieve its full potential
Gently Consulting understands that every business is unique, facing its own set of challenges and opportunities. We don’t believe in a one-size-fits-all approach. Instead, we take the time to understand your specific needs and goals, and then craft customised solutions that deliver tangible results.
Addressing Your Specific Challenges
We analyse your current situation and conduct a thorough needs assessment to ensure our solutions address your specific needs and context
Delivering Sustainable Results
We go beyond mere recommendations we partner with you to implement the chosen solutions, ensuring effective change management and sustainable results.
Our Services
Unlock Your Business Potential with Our Range of Solutions
“Making improvements every day part of your everyday”
Operational Excellence
Operational Excellence is a fundamental requirement of all businesses in any field, leading to success, as measured by achieving desired outcomes.
Underpinning all elements of Operational Excellence is a simple concept of continually identifying and tracking activities to close performance gaps; this applies across operations, improvement projects, and leadership behaviours.
While seemingly and deceptively simple, application of the three key, and nine detailed concepts requires an understanding of the thinking behind each, the tools to apply, and a set of tactics to support deployment.
Solution
Team Engagement
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Operating Rigour
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Continuous Improvement
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Team Engagement
Team Engagement is a fundamental leader role, encompassing all activities aligning team members with the desired organisational outcomes, and guiding individuals to support and achieve those.
Common Purpose
A significant part of a leader’s role is to provide the team with an overarching direction. This common purpose aligns teams and individuals, and guides all decision-making.
Without a common purpose, you can’t be surprised when silos develop, and there is misalignment in the organisation.
A critical role for leaders is to distill this common purpose into a succinct and clear message, and share that message effectively with everyone.
Effective Leadership
Effective leadership covers ensuring team members know what they are meant to be doing through clear task assignment, coupled with consistent reward mechanisms.
For the sake of clarity, leaders should identify their top three priorities, and take every opportunity to share these in all messaging.
Cascading effective leadership at all organisational levels helps align day-to-day work with long-term intent.
People Development
All leaders are accountable for the development of the people in their team. This requires leaders to Support individuals achieve their potential through coaching.
Solution
Operating Rigour
Operating Rigour includes activities to ensure daily work is conducted in a way to deliver operational outcomes supporting the business.
Standardised Processes
Standardising Processes means identifying and driving activities ina common way. Deviations from the agreed standardised processes should be discouraged other than as authorised trials to identify potentially better ways of working, and if proven, this then becomes locked in as the Standardised process to be followed.
Metrics & Targets
Metrics need to align with customer needs and be cascaded to ensure all work supports and enhances the desired business outcomes.
Targets need to stretch teams to perform, while also being achievable; a critical step in target development is engagement with and ownership by those who will be held to achieving those results.
Manage Performance
Managing Performance involves identifying the current performance and any gaps to desired outcomes (targets). There should be simple visual displays of all metrics, their targets, current, past, and predicted performance. Conversations about performance focus on actions to improve performance either through closing performance gaps, or achieving enhanced results.
A simple model to guide conversations is for each metric to track Results, Reasons, and Responses.
Solution
Continuous Improvement
Continuous Improvement is a mindset and an approach of always seeking better ways of working, and when proven, locking them in.
Identify Opportunities
Identifying Opportunities is based on the concept of relentlessly eliminating all forms of waste in your organisation, where five common forms of waste are:
- Waiting
- Adding
- Skills underused
- Travel
- Errors
Waste can either be limiting your current performance as a gap to agreed targets, or represent a gap between current performance and some desired future state.
Two key sources for identifying opportunities is through tracking performance, and engaging all employees with their ideas for improvement.
Best Solutions
Identifying the Best Solutions means having methods to capture and analyse options, determining which both best supports the organisational purpose, and has the greatest likelihood of success, considering project risks and change management.
Successful Implementation
Successful Implementation means controlling projects and making changes stick through effective change management.
A leader’s role in change management can be summarised as being:
- Insistent – that everyone adopts the new ways
- Consistent- in messaging and actions
- Persistent- for as long as it takes to make the new ways standard.